Responsible Gaming
At Juan Bingo, we believe gaming should always be fun, fair, and responsible. Most of our players enjoy online gaming as a form of entertainment—whether it’s a quick spin, a few rounds of bingo, or placing a small wager on their favorite team.
However, we understand that for some, gaming can become difficult to control. That’s why Juan Bingo promotes responsible gaming—helping every player enjoy the excitement safely and within limits. If you or someone you care about is struggling to keep gaming fun and responsible, we are here to help.
What is Gaming or Gambling?
Under the Philippine Amusement and Gaming Corporation (PAGCOR) Responsible Gaming Code of Practice, “gaming” or “gambling” refers to any activity involving wagering, odds, and the chance to win a prize.
Gaming is meant to be a form of leisure and entertainment—not a means to make money or escape problems.
Age Restrictions and Legal Prohibitions
In compliance with Presidential Decree No. 1869 (PAGCOR Charter), as amended by Republic Act No. 9487, and Malacañang Memorandum Circular No. 6, Series of 2016, the following individuals are strictly prohibited from entering, staying, or participating in any gaming activity or platform, including Juan Bingo:
- Government officials and employees directly connected with the operation of the government or any of its agencies;
- Members of the Armed Forces of the Philippines (AFP) or the Philippine National Police (PNP);
- Persons below twenty-one (21) years of age or students of any school, college, or university in the Philippines;
- Individuals listed in the National Database of Restricted Persons (NDRP); and
- Gaming Employment License (GEL) holders.
Juan Bingo strictly enforces these restrictions in compliance with PAGCOR regulations. Players found in violation will have their accounts suspended or terminated immediately.
When Does Gaming Stop Being Fun?
For most people, gaming is simply entertainment. But occasionally, it can start to negatively affect your finances, mood, or relationships—often without realizing it.
This behavior is known as “problem gambling.” It refers to the urge to continue gambling despite its harmful effects or the inability to stop even when you want to.
Common Warning Signs of Problem Gambling:
- Spending or betting more money than planned
- Gambling for longer periods than intended
- Trying to win back previous losses (“chasing defeats”)
- Accumulating debts or unpaid bills due to gambling
- Constantly thinking or talking about gambling
- Borrowing, stealing, or selling possessions to fund gambling
- Strained relationships with family or friends
- Feelings of hopelessness, guilt, or depression related to gambling
- Neglecting work, family, or personal responsibilities
Problem gambling can affect every part of life—emotionally, financially, and socially. It can lead to isolation, stress, and a breakdown of trust in relationships. Recognizing the early signs is the first step toward taking back control.
How to Take Control: PAGCOR Exclusion Programs
If you feel that gaming is becoming unmanageable, PAGCOR offers two (2) Responsible Gaming Exclusion Programs designed to help you or your loved ones take a break and regain control.
1. Self-Exclusion Program
If you believe you are developing a gambling problem, you may voluntarily request to exclude yourself from all licensed gaming establishments and online platforms.
You may choose an exclusion period of:
- 6 months
- 1 year
- Up to 5 years
2. Family Exclusion Program
Immediate family members of a player (spouse, parent, child, or sibling) may apply to exclude that person if gambling has caused harm to the family.
You may request an exclusion period of:
- 6 months
- 1 year
- 3 years
How to apply:
Visit the PAGCOR Responsible Gaming Exclusion Program page to apply.
You’ll be guided through the online or on-site application process and asked to submit the necessary identification documents.
Need Help or Support?
If you need assistance, guidance, or just someone to talk to, Juan Bingo and several PAGCOR-accredited help centers are ready to help you.
Juan Bingo Support Channels
- 📞 Helpline: +63 915 921 0362
- 📧 Email: cs@juanbingo .com
- 🌐 Website: https://juan-bingo.org
PAGCOR-Accredited Support Centers
Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc.
📍 364 Aguirre Ave., Phase 3, BF Homes, Parañaque City (with nationwide branches)
📞 (02) 622-0193 / 0917 509 8826
📧 help@bridgesofhope. com.ph
🌐 www.bridgesofhope.com.ph
Life Change Recovery Center
📍 105 Scout Rallos St., Kamuning, Brgy. Sacred Heart, Quezon City
📞 (02) 415-7964 / 415-6529
🌐 www.lifechangerecovery.com
Milestone Health and Wellness Center
📍 58 Paterno St., South Drive, Baguio City
📞 0919 000 9188
Our Commitment
At Juan Bingo, we care about our players’ well-being and safety.
Our commitment lies in promoting responsible gaming practices and ensuring that gaming remains an enjoyable, controlled, and positive experience for everyone.
If you ever feel that gaming is no longer fun or that it’s starting to take a toll, please reach out—support is available, and we are here to help.
Remember:
Play for fun.
Play with control.
Play responsibly with Juan Bingo.