Terms and Conditions
MEMBER’S BASIC INFORMATION
To become a Juan Bingo member, new players may register either on-site or through online registration. All applicants must provide mandatory personal information and one (1) valid government-issued ID.
By submitting personal data, players acknowledge that they have read and understood Juan Bingo’s Data Privacy Policy, which outlines how personal information is collected, processed, and safeguarded in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).
By registering, players expressly consent to the lawful collection and processing of their data and waive any claim against Juan Bingo for such legal use.
Only individuals 21 years old and above, and not among the banned personalities under Memorandum Circular No. 6, Series of 2016, are allowed to register and use the platform.
Juan Bingo shall not be liable for any misrepresentation, falsification, or omission of information made by the player. It is the player’s responsibility to ensure the accuracy and legitimacy of all information submitted.
Juan Bingo reserves the right to deny or terminate membership at its sole discretion, without prior notice, if eligibility requirements are violated or false information is provided.
COMMUNICATIONS OPT-IN
To enhance user experience, Juan Bingo may send communications such as administrative updates, regulatory notices, and promotional offers through channels including email, SMS, phone calls, and social media.
By registering, you consent to receive such communications. You may opt out of marketing communications anytime via your account settings or by contacting Customer Support at [insert email address].
However, administrative and legally required notices cannot be opted out of.
Juan Bingo shall not be liable for any inconvenience, loss, or damage arising from a player’s failure to read or respond to communications, or for delays and errors caused by third-party platforms.
COLLECTION AND PRIVACY STATEMENT
Juan Bingo collects personal information as required by the Philippine Amusement and Gaming Corporation (PAGCOR) and for the delivery of its services. Authorized suppliers, service providers, and affiliates may receive data.
- Account security, risk control, and fraud prevention
- Service administration, accounting, and customer assistance
- Prize distribution and promotional activities
- Related lawful purposes
Juan Bingo adheres strictly to the Data Privacy Act of 2012 and maintains high standards of confidentiality and data protection.
Key Privacy Commitments:
- Personal data will be used solely for legitimate purposes related to your account and services.
- Data will not be sold or disclosed publicly, except when authorized by law or required by a court order.
- Strict security and technical measures are implemented to protect personal data.
- Data is stored within the Republic of the Philippines.
- Data is retained for as long as the account is active and at least one (1) year after the last activity, or longer if required by law.
- Data-related concerns or requests may be directed to cs@juanbingo.com, subject to verification and applicable laws.
Users handling another person’s data through the platform agree to comply with privacy laws and must allow Juan Bingo or the data subject to access or delete such information when required by law.
TERMS AND CONDITIONS FOR MEMBERSHIP
Membership is open only to individuals 21 years or older and not prohibited under Presidential Decree No. 1869, Republic Act No. 9487, or relevant Malacañang Memorandum Circulars.
Prohibited Persons Include:
- Government officials or employees involved in government operations
- Members of the Armed Forces or Philippine National Police
- Individuals under 21 years old
- PAGCOR officials or employees
- Unregistered or banned players
- Relatives (spouses, common-law partners, children, or parents) of the above individuals
- People listed in the National Database of Restricted Persons
- Gaming Employment License (GEL) holders
- Loan sharks, financiers, or similar individuals
Players found ineligible will have their accounts terminated and funds forfeited in favor of the government. Juan Bingo is not liable for losses or damages arising from such forfeiture.
RESPONSIBLE GAMING
Players must comply with PAGCOR’s Responsible Gaming Guidelines, including prohibitions on playing in open or public spaces.
GAME MECHANICS AND AMENDMENTS
By using the platform, players agree to comply with all game mechanics, rules, and updates as determined by Juan Bingo.
Juan Bingo reserves the right to revise or update gameplay, rules, and features at any time, with or without prior notice. Continued use constitutes acceptance of such changes. It is the player’s responsibility to stay updated.
FINAL RESULTS AUTHORITY
Juan Bingo’s certified game engine and backend systems have the exclusive authority to determine and declare final game outcomes.
Disputes will only be entertained with verifiable evidence of technical malfunction not caused by the player. Juan Bingo’s internal logs and records shall be final and binding.
MEMBER’S AFFIRMATION AND CONSENT
Age and Compliance
I affirm that I am 21 years old or older and agree to be bound by the Terms and Conditions of Juan Bingo.
Regulatory Compliance
I agree to comply with all PAGCOR rules and acknowledge that violations may lead to account suspension or termination.
Privacy and Data Usage
I consent to the collection and use of my personal information in accordance with Juan Bingo’s Privacy Policy and understand I may withdraw consent at any time.
Know Your Customer (KYC) Requirements
KYC verification must be completed before the first withdrawal or within three (3) calendar days from registration, whichever comes first.
Failure to comply will result in automatic account freezing until verification is completed.
Funding, Withdrawals, and Account Security
All transactions must be made using the registered payment account. Transactions from unregistered accounts may result in suspension or termination.
Juan Bingo is not liable for any errors or losses resulting from inaccurate transaction details or external payment service disruptions.
Processing Periods for Deposits and Withdrawals
Transaction Amount | Processing Time |
PHP 1 – PHP 50,000 | 1–3 business days |
PHP 50,001 – PHP 500,000 | 3–5 business days |
PHP 500,001 and above | 5–10 business days |
Delays may occur due to maintenance or third-party provider issues. Players must report uncredited deposits promptly.
No Liability Clause
Juan Bingo bears no liability for incomplete or delayed transactions caused by:
- Insufficient funds or incorrect account details
- Scheduled or unscheduled maintenance
- Technical failures beyond Juan Bingo’s control
- Force majeure events
Juan Bingo reserves the right to suspend, freeze, or terminate accounts for:
- Inclusion in the Restricted Persons List
- Multiple account ownership
- Fraudulent or abusive behavior
- Use of bots or unauthorized software
ANTI-MONEY LAUNDERING (AML) COMPLIANCE
Juan Bingo fully complies with the Anti-Money Laundering Act (AMLA) and related regulations.
- Customer Verification: Players consent to verification checks and transaction monitoring.
- Record-Keeping: Transaction and identity data may be retained and disclosed as required by law.
- Account Termination: Accounts suspected of AML violations may be suspended or terminated without notice.
- Cooperation: Players must cooperate with AML investigations.
- Penalties: Non-compliance may result in legal penalties and account restrictions.
AMENDMENTS
Juan Bingo reserves the right to amend these Terms and Conditions at any time, without prior notice. Continued use of the Platform constitutes acceptance of the updated Terms.